Excelling in any line of business or sector requires the creation of a trustworthy relationship with the clients. A trustworthy relationship yields to loyal clients who believe in the quality and price charged by their preferred service provider. Nevertheless, not all enterprises maintain this relationship due to greed for higher profits or returns. In recent times, Securus has come out to discourage the breach of integrity by GTL, which is an inmate communication provider.
The claim by Securus America Technologies to release a series of findings, reports, and facts about GTL’s illegal activities in its operations is intended to shame and condemn such wrongdoings. The aim of most industry players like Securus Technologies is not only to make money but also to provide customer services while considering their interests. The first release posted on PR Newswire revolved around the Louisiana PSC’s investigations on GTL’s wrongdoings, which were detailed in a formal document titled the Order No. U-20784-B.
GTL’s Integrity Breach
There were various findings from the investigations carried out by the Louisiana PSC. These actions were done when GTL offered outbound communication services to inmates in the Louisiana Department of Corrections.
The first unlawful action was the programming of their clocks, which are used to time the period taken in each call. GTL did this by including 15 to 36 extra seconds. The investigators also found that the programmed telephone calls used to increase the rates over those permitted by law.
Serving more than 1,200,000 inmates as well as 3450 corrections, public safety, and law enforcement agencies in the United States, Securus Technologies is a leading technology and inmate communications provider. Early this year, it was honored with an accreditation and A+ rating from the Better Business Bureau. This was a resultant effect of the company’s relationship with BBB to achieve the desired standards of operation.
More details can be obtained via http://www.prnewswire.com/news-releases/securus-receives-accreditation-from-better-business-bureau-300267674.html